Orders for all Custom, Semi-Custom and Made to Order Curtains:
We process your order within 24 hours of receiving your request in most instances. Once an order has been processed, it cannot be canceled, changed or returned. Our products are custom made to your specifications and are normally shipped within 7 days of placing the order. If for any reason we are unable to process your order immediately, such as fabric being on back order or not having enough in stock, we will contact you via email or phone.
We want you to be 100% satisfied with your products. With that in mind, we highly recommend ordering swatches if there is any doubt to what the fabrics actual color and texture are. Actual texture and color of a fabric can be different from what seems to appear on your computer screen. Dye lots cannot be guaranteed, especially for orders placed at different times. We do not accept returns because a customer has measured incorrectly, the colors aren't what they thought, has changed their mind, or any other reason that does not show Fashion Window Treatments at fault. We will correct any product that has defects in the fabric or workmanship, or for error in the style, fabric or size made by Fashion Window Treatments when we are notified within 14 days of receiving your order.
Orders from our Ready Made Ship Section:
These curtains and other products can be returned if we are notified within 7 days of receipt from our USPS or UPS records. You must call for return authorization. Refunds will be less any costs we incurred or you paid to originally ship the items to you. No products will be accepted under any circumstances if they have been used in any manner. Restocking fee of $5.00 will occur per item if item not returned as received.
Orders for Cut Fabric and Trims :
These items are non-returnable. If there is a defect in the product, we will replace the goods. We recommend ordering swatches if there is any doubt in the actual appearance. Texture and color can be different from what actually appears on your computer screen. Dye lots cannot be guaranteed for orders placed at different times.
Curtain Rods and Metal Knob Tiebacks:
We can accept the return of curtain rod and metal knob tiebacks in unopened packages within 10 days of receipt per our UPS shipping records. You will need to call for authorization to return these items. Refunds will be less any costs we incurred or you paid to originally ship the curtain rods or metal knob tiebacks to you. No opened packages will be accepted under any circumstances.
Vinyl Shower Curtain Liners:
Our vinyl shower curtain liners are made per order and are non-returnable unless there is a defect in the product or the wrong size/color was sent. You must contact us for return authorization within 7 days of receipt per our UPS shipping records. Refunds will be less any costs we incurred or your paid to originally ship the items to you.